Guest Experience Supervisor

Blue Water; Strafford (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Blue Water is seeking a Guest Services Supervisor to lead daily operations and motivate the team to deliver exceptional guest service. The role emphasizes thorough attention to detail and outstanding communication to resolve guest needs promptly.

You will oversee scheduling, training, and onboarding, coordinate with leadership, and ensure the front desk and PMS tools run smoothly while maintaining a welcoming, guest-ready property.

Qualifications

• Two years of experience in guest services.
• Ability to lead a team and ensure guest satisfaction.
• Excellent communication and attention to detail.
• Experience with front desk operations and PMS systems.

Responsibilities

• Provide daily direction for Guest Services staff and oversee property systems.
• Schedule, assign work, train and onboard new hires.
• Manage check-in/check-out processes and guest requests.
• Escalate guest service issues to property management when needed.
• Coordinate with leadership to ensure guest satisfaction.
• Maintain a clean, guest-ready property and attend to duties as assigned.
• Ensure reliable attendance.

Job description

Blue Water is seeking a Guest Services Supervisor to lead daily operations and motivate the team to deliver exceptional guest service. The role emphasizes thorough attention to detail and outstanding communication to resolve guest needs promptly.

You will oversee scheduling, training, and onboarding, coordinate with leadership, and ensure the front desk and PMS tools run smoothly while maintaining a welcoming, guest-ready property.