Guest Experience Specialist — Front Desk & Reservations

CHP Holdings; Scottsdale (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) retirement plan

Paid time off

Employee discounts

Opportunities for advancement

Job summary

CHP Holdings in Scottsdale, AZ is seeking a Guest Service Agent to be the first point of contact for guests. You will greet arrivals, check in/out, handling reservations, and respond to inquiries with a friendly, professional demeanor.

You should have a high school diploma, prior customer service experience preferred, strong communication, and basic computer skills. The role requires flexibility to work evenings, weekends, and holidays and aims to deliver outstanding guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in basic computer skills.
• Excellent problem-solving abilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Answer phone calls and respond to guest inquiries.
• Assist guests with reservations and provide information about services and amenities.
• Handle guest requests and concerns in a professional and timely manner.
• Process payments and maintain guest accounts.
• Maintain a clean and organized front desk area.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Flexible schedule

Basic computer skills

Fast-paced environment

Education

High school diploma

Equivalent

Job description

CHP Holdings in Scottsdale, AZ is seeking a Guest Service Agent to be the first point of contact for guests. You will greet arrivals, check in/out, handling reservations, and respond to inquiries with a friendly, professional demeanor.

You should have a high school diploma, prior customer service experience preferred, strong communication, and basic computer skills. The role requires flexibility to work evenings, weekends, and holidays and aims to deliver outstanding guest satisfaction.