Guest Services Specialist - Front Desk & Reservations

CHP Holdings; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off

Employee discounts

Opportunities for advancement

Job summary

CHP Holdings is seeking a Guest Service Agent to warmly greet guests and manage check-ins, reservations, and inquiries at the front desk. You will ensure a smooth arrival experience, provide information about services, and support guests throughout their stay.

The role emphasizes excellent customer service, strong communication, and teamwork in a fast-paced environment with flexible hours including evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in basic computer skills.
• Excellent problem-solving abilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Answer phone calls and respond to guest inquiries.
• Assist guests with reservations and provide information about services and amenities.
• Handle guest requests and concerns in a professional and timely manner.
• Process payments and maintain guest accounts.
• Maintain a clean and organized front desk area.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Strong communication skills

Interpersonal skills

Fast-paced environment adaptability

Problem-solving abilities

Flexible schedule (evenings, weekends,

Education

High school diploma or equivalent

Job description

CHP Holdings is seeking a Guest Service Agent to warmly greet guests and manage check-ins, reservations, and inquiries at the front desk. You will ensure a smooth arrival experience, provide information about services, and support guests throughout their stay.

The role emphasizes excellent customer service, strong communication, and teamwork in a fast-paced environment with flexible hours including evenings and weekends.