Guest Experience Specialist - Front Desk

PEG Companies, Inc.; Scottsdale (AZ); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Paylocity in Scottsdale, AZ is seeking a Front Desk Agent to greet guests, manage check-in/out, and deliver friendly service in a fast-paced hospitality environment.

You will handle phone inquiries, coordinate with housekeeping, and promote hotel services while maintaining a professional appearance. This role requires multitasking, problem-solving, and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Experience in front desk, reception, or customer service roles desirable.
• Strong communication and interpersonal skills.
• Ability to use computers and reservation systems; PMS experience is a plus.
• Ability to stay calm under pressure.

Responsibilities

• Greet guests, check-in/check-out, and handle inquiries.
• Answer phone calls and provide information on services and local attractions.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Maintain lobby cleanliness and security procedures.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and shuttle/valet if required.

Skills

Customer service

Communication

Multitasking

Problem solving

Phone handling

Education

High school diploma

Tools

PMS experience

Job description

Paylocity in Scottsdale, AZ is seeking a Front Desk Agent to greet guests, manage check-in/out, and deliver friendly service in a fast-paced hospitality environment.

You will handle phone inquiries, coordinate with housekeeping, and promote hotel services while maintaining a professional appearance. This role requires multitasking, problem-solving, and a flexible schedule including evenings, weekends, and holidays.