Guest Experience Front Desk Agent

Hilton Scottsdale Resort and Villas; Scottsdale (AZ); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA available

Disability & life insurance

Employee Assistance Program

401(k) with match

Hilton team member discounts

Job summary

Hilton Scottsdale Resort and Villas is seeking a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service from arrival through departure.

You will handle check-ins/check-outs, answer questions, tailor recommendations for dining and activities, coordinate with housekeeping, and ensure records and payments are accurate, all while upholding Hilton's standards.

Qualifications

• High school diploma or equivalent is required.
• Hospitality management coursework is preferred.
• Experience with property management systems (PMS) is a plus.

Responsibilities

• Greet guests in a warm, professional manner.
• Manage check-ins/check-outs accurately.
• Respond to guest inquiries in person and by phone.
• Process reservations, payments, and room assignments.
• Collaborate with housekeeping and maintenance teams.
• Address and resolve guest concerns professionally.
• Maintain a clean, organized front desk reflecting standards.
• Provide concierge recommendations for dining and activities.
• Adhere to hotel policies, safety, and security procedures.
• Perform physical activities as needed; other duties as assigned.

Skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Guest service

Team collaboration

Flexible scheduling

Education

High school diploma or equivalent

Hospitality coursework preferred

Tools

Property Management Systems (PMS)

Job description

Hilton Scottsdale Resort and Villas is seeking a Front Desk Agent to be the first point of contact for guests, delivering warm, professional service from arrival through departure.

You will handle check-ins/check-outs, answer questions, tailor recommendations for dining and activities, coordinate with housekeeping, and ensure records and payments are accurate, all while upholding Hilton's standards.