Guest Experience Specialist — Hotel PBX (24/7)

The Crescent Hotels Group

Scottsdale (AZ)

On-site

USD 32,000 - 42,000

Full time

6 days ago
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Benefits offered by this job

Medical/Dental/Vision
Company-paid life insurance
Short and long-term disability
401(k) matching
Free meals
Hotel discounts

Job summary

Crescent Hotels & Resorts in Scottsdale, AZ seeks a friendly PBX/Guest Services Associate to be the first contact for guests by phone. You will route requests, take room service orders, and ensure timely follow-up to deliver exceptional service.

Experience in guest services and hotel operations is preferred; strong computer skills and comfort with mobile apps are required to multitask in a busy environment. Both full-time and part-time positions are available.

Qualifications

  • Previous guest service experience is required.
  • Hotel experience is highly preferred.
  • Strong computer skills and comfort with mobile apps.
  • High School diploma preferred.

Responsibilities

  • Answer incoming calls from guests, external and in-house.
  • Communicate guest needs to the appropriate department and follow up.
  • Take room service orders and follow up to ensure requests are handled.
  • Field guest complaints and research solutions to negotiate results.
  • Assist during emergency situations and heavy hotel activity.

Skills

Customer service
Multitasking
Communication skills
Calm under pressure

Education

High School diploma

Tools

Hotel management software

Job description

Crescent Hotels & Resorts in Scottsdale, AZ seeks a friendly PBX/Guest Services Associate to be the first contact for guests by phone. You will route requests, take room service orders, and ensure timely follow-up to deliver exceptional service.

Experience in guest services and hotel operations is preferred; strong computer skills and comfort with mobile apps are required to multitask in a busy environment. Both full-time and part-time positions are available.

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