Guest Experience Specialist — Hotel PBX (24/7)

The Crescent Hotels Group; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company-paid life insurance

Short and long-term disability

401(k) matching

Free meals

Hotel discounts

Job summary

Crescent Hotels & Resorts in Scottsdale, AZ seeks a friendly PBX/Guest Services Associate to be the first contact for guests by phone. You will route requests, take room service orders, and ensure timely follow-up to deliver exceptional service.

Experience in guest services and hotel operations is preferred; strong computer skills and comfort with mobile apps are required to multitask in a busy environment. Both full-time and part-time positions are available.

Qualifications

• Previous guest service experience is required.
• Hotel experience is highly preferred.
• Strong computer skills and comfort with mobile apps.
• High School diploma preferred.

Responsibilities

• Answer incoming calls from guests, external and in-house.
• Communicate guest needs to the appropriate department and follow up.
• Take room service orders and follow up to ensure requests are handled.
• Field guest complaints and research solutions to negotiate results.
• Assist during emergency situations and heavy hotel activity.

Skills

Customer service

Multitasking

Communication skills

Calm under pressure

Education

High School diploma

Tools

Hotel management software

Job description

Crescent Hotels & Resorts in Scottsdale, AZ seeks a friendly PBX/Guest Services Associate to be the first contact for guests by phone. You will route requests, take room service orders, and ensure timely follow-up to deliver exceptional service.

Experience in guest services and hotel operations is preferred; strong computer skills and comfort with mobile apps are required to multitask in a busy environment. Both full-time and part-time positions are available.