Guest Experience Specialist – Front Desk & Reservations

esacareers; Philadelphia, Horsham (Philadelphia County, PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Savings Plan

Job summary

ESA Management, LLC is seeking a Guest Services Representative to ensure the best experience for guests. Responsibilities include assisting guests, processing registrations and payments, and maintaining overall hotel cleanliness.

The ideal candidate has a High School Diploma or GED. Proficiency in English and property management software is essential. The position emphasizes providing respect and kindness to guests while following company procedures.

Qualifications

• Ability to communicate in English proficiently.
• Proficient in property management system technology.
• High School Diploma or equivalent.

Responsibilities

• Assist guests with check-in, check-out, and reservations.
• Maintain cleanliness of hotel areas.
• Handle guest requests and resolve issues.

Skills

Guest service

Problem solving

English proficiency

Education

High School Diploma or GED

Tools

Property management software

Job description

ESA Management, LLC is seeking a Guest Services Representative to ensure the best experience for guests. Responsibilities include assisting guests, processing registrations and payments, and maintaining overall hotel cleanliness.

The ideal candidate has a High School Diploma or GED. Proficiency in English and property management software is essential. The position emphasizes providing respect and kindness to guests while following company procedures.