Guest Experience Specialist - Front Desk

esacareers; Pleasanton (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Recognition Programs

Job summary

ESA Management, LLC is seeking a Guest Services Representative committed to providing the best experience. You'll handle guest check-ins, process reservations, and maintain a clean work environment. A strong commitment to service, along with your ability to resolve issues efficiently, is key in this role.

Benefits include competitive wages, weekly pay, and employee recognition programs. We're dedicated to creating a welcoming atmosphere for both guests and associates.

Qualifications

• Must understand and communicate in English proficiently.
• Requires ability to work through shift reports and perform audits.
• Should apply good judgment at all times.

Responsibilities

• Assist guests with requests and check-in/out processes.
• Ensure cleanliness of the hotel and common areas.
• Handle collection of in-house balances and reservations.

Skills

English proficiency

Problem management

Customer service

Proficient with property management

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative committed to providing the best experience. You'll handle guest check-ins, process reservations, and maintain a clean work environment. A strong commitment to service, along with your ability to resolve issues efficiently, is key in this role.

Benefits include competitive wages, weekly pay, and employee recognition programs. We're dedicated to creating a welcoming atmosphere for both guests and associates.