Guest Experience Specialist - Front Desk & Reservations

esacareers; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC seeks a Guest Services Representative to deliver outstanding guest experiences. You will assist guests, answer phones, check guests in and out, collect payments, and complete front desk daily paperwork while upholding safety and security standards.

This role requires clear English communication, proficient use of the property management system, and a courteous, proactive approach to resolving guest requests in a fast-paced hotel environment.

Qualifications

• High school diploma or GED required; or 1–3 months related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

• Provide excellent guest service and assist guests; answer phones and check guests in and out.
• Process reservations, registrations, payments, and departures per policy.
• Maintain front desk area, lobby, and common areas in accordance with standards.
• Assist with daily paperwork and ensure safety and security procedures are followed.
• Promote ESA service culture and resolve guest issues using Make it Right.
• Follow key control policies and report safety or security issues as required.

Skills

English communication

PMS system

Safety procedures

Reporting

Math

Good judgment

Guest issue resolution

Education

High school diploma or GED

Tools

PMS System

Job description

ESA Management, LLC seeks a Guest Services Representative to deliver outstanding guest experiences. You will assist guests, answer phones, check guests in and out, collect payments, and complete front desk daily paperwork while upholding safety and security standards.

This role requires clear English communication, proficient use of the property management system, and a courteous, proactive approach to resolving guest requests in a fast-paced hotel environment.