Guest Experience Specialist - Front Desk & Reservations

esacareers; Virginia Beach (VA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-disoc

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments following company guidelines. This role emphasizes delivering a warm, efficient front desk experience while upholding safety standards.

Key duties include resolving guest requests via the Make it Right process, managing reservations, cash handling, breakfast setup, and maintaining a clean, organized lobby and front desk area.

Qualifications

• High School Diploma or GED or equivalent.
• Experience in customer service is preferred.
• Ability to communicate effectively in English.

Responsibilities

• Assist guests, answer phones, check in/out, and collect payment per guidelines.
• Respond to guest requests with thorough follow-through.
• Resolve guest issues through the Make it Right process with courtesy.
• Process reservations, registrations, payments, and departures as directed.
• Maintain cash, credit card, and city ledger accounts accurately.
• Keep front desk, lobby, and common areas clean and organized.

Skills

English proficiency

PMS software

Cash handling

Guest service

Communication

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and collect payments following company guidelines. This role emphasizes delivering a warm, efficient front desk experience while upholding safety standards.

Key duties include resolving guest requests via the Make it Right process, managing reservations, cash handling, breakfast setup, and maintaining a clean, organized lobby and front desk area.