Guest Experience Specialist - Front Desk

esacareers; Cleveland, Avon (OH, OH); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Environment

Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Perks Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments following company procedures. The role emphasizes high service quality and adherence to safety standards.

Key duties include processing reservations, addressing guest requests, and maintaining a clean, organized front desk area while promoting ESA’s service culture and respect for guests and associates alike.

Qualifications

• High School Diploma or GED required.
• Ability to operate property management system and process reservations, registrations, payments and departures.
• Ability to communicate in English and interact professionally with guests and team members.

Responsibilities

• Assist guests with check-in/check-out and answer guest inquiries.
• Handle reservations, registrations, payments, and departures per guidelines.
• Resolve guest issues through Make it Right and maintain brand standards.

Skills

English proficiency

PMS software

Safety rules awareness

Routine reports

Math basics

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, answer phones, check in/out, and handle payments following company procedures. The role emphasizes high service quality and adherence to safety standards.

Key duties include processing reservations, addressing guest requests, and maintaining a clean, organized front desk area while promoting ESA’s service culture and respect for guests and associates alike.