Guest Experience Specialist - Front Desk & Reservations

esacareers; Oakland Vale (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to enhance the guest experience. This crucial role involves assisting guests with check-ins, managing reservations, and ensuring a clean hotel environment.

The GSR will work collaboratively, resolve guest issues, and adhere to safety protocols. A high school diploma or GED is needed. Enjoy great benefits, including weekly pay and competitive wages.

Qualifications

• Must have a strong commitment to guest service.
• Ability to communicate proficiently in English.
• High School Diploma or equivalent preferred.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain cleanliness of the hotel and common areas.
• Process reservations and manage guest requests.
• Ensure compliance with safety and security policies.

Skills

Guest service

Problem-solving

Communication

Cash handling

Teamwork

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative to enhance the guest experience. This crucial role involves assisting guests with check-ins, managing reservations, and ensuring a clean hotel environment.

The GSR will work collaboratively, resolve guest issues, and adhere to safety protocols. A high school diploma or GED is needed. Enjoy great benefits, including weekly pay and competitive wages.