Guest Experience Specialist – Front Desk

esacareers; Fremont (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Vision Insurance

401(k) Savings Plan

Employee Recognition Programs

Employee Assistance Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative committed to providing exceptional guest experiences. Responsibilities include assisting guests with check-ins and check-outs, processing payments, and maintaining cleanliness in guest areas.

The ideal candidate will demonstrate problem-solving skills, effective communication, and a strong commitment to service. This position also offers several employee benefits including competitive wages and a 401(k) plan.

Qualifications

• High School Diploma or GED is required.
• Must have 1-3 months related experience or training.
• Proficient in English to interact with guests and associates.

Responsibilities

• Assist guests by checking in and out, and answering their requests.
• Process reservations and manage payment collection.
• Maintain cleanliness of the front desk and lobby area.
• Engage in cross-training for housekeeping and laundry areas.

Skills

Guest services

Customer service

Cash handling

Problem-solving

Teamwork

Communication

Time management

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative committed to providing exceptional guest experiences. Responsibilities include assisting guests with check-ins and check-outs, processing payments, and maintaining cleanliness in guest areas.

The ideal candidate will demonstrate problem-solving skills, effective communication, and a strong commitment to service. This position also offers several employee benefits including competitive wages and a 401(k) plan.