Guest Experience Specialist (Front Desk)

esacareers; Fort Lauderdale, Deerfield Beach (FL, FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

EAP

Job summary

ESA Management, LLC is seeking a Guest Services Representative to warmly assist guests, answer calls, check-in/out, and collect payments following company guidelines. The role requires adherence to safety and security standards for guests and associates.

Responsibilities include resolving guest issues via Make it Right, maintaining clean front desk areas, and ensuring accurate daily front office paperwork. The position emphasizes guest satisfaction and service culture.

Qualifications

• High school diploma or GED, or 1–3 months related experience, or equivalent combination.
• Experience with front desk operations is a plus.

Responsibilities

• Assist guests and answer phones with professional courtesy.
• Check guests in/out and process payments per procedures.
• Maintain front desk areas, safety, and security policies.
• Resolve guest issues through Make it Right process.
• Cross-train in housekeeping and laundry as needed.

Skills

English proficiency

PMS software

Problem solving

Multitasking

Education

High school diploma or GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to warmly assist guests, answer calls, check-in/out, and collect payments following company guidelines. The role requires adherence to safety and security standards for guests and associates.

Responsibilities include resolving guest issues via Make it Right, maintaining clean front desk areas, and ensuring accurate daily front office paperwork. The position emphasizes guest satisfaction and service culture.