Guest Experience Specialist - Front Desk & Reservations

esacareers; Grand Rapids, Kentwood (MI, MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Employee Perks Program

Job summary

ESA Management, LLC is looking for a Guest Services Representative committed to delivering exceptional guest experiences. This role includes assisting with check-ins and check-outs, responding to guest inquiries, and maintaining a clean front desk and lobby area.

The ideal candidate should possess strong communication skills and a high school diploma or GED. The position offers competitive wages and various employee perks, including a 401(k) savings plan and employee recognition programs.

Qualifications

• Must understand and communicate in English proficiently.
• Ability to add, subtract, multiply, and divide in all units of measure.
• High attention to detail and quality service.

Responsibilities

• Assist guests with check-in and check-out processes.
• Handle phone inquiries and guest requests.
• Maintain cleanliness in common areas and front desk.

Skills

Communication skills

Problem solving

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is looking for a Guest Services Representative committed to delivering exceptional guest experiences. This role includes assisting with check-ins and check-outs, responding to guest inquiries, and maintaining a clean front desk and lobby area.

The ideal candidate should possess strong communication skills and a high school diploma or GED. The position offers competitive wages and various employee perks, including a 401(k) savings plan and employee recognition programs.