Resort Front Desk & Guest Experience Specialist

Travel-Leisure-Co; San Diego (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Wish day paid time to volunteer

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. in the United States is seeking a Guest Services Associate to warmly welcome guests, assist with reservations, issue keys, and guide them through check-in and checkout with a friendly, service-driven approach.

You'll handle room quotes, process transactions, balance cash, and support guests with information about the resort and local attractions. A professional appearance and strong communication in English are essential for success in this fast-paced, guest-focused role.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions strictly following established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
• Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
• Reserve and confirm reservations for individuals and/or groups.Provide guests with room rate quotes.

Skills

Excellent communication

English literacy

Basic math

Cash handling

Multitasking

Attention to detail

Basic computer skills

Tools

POS system

Job description

Travel + Leisure Co. in the United States is seeking a Guest Services Associate to warmly welcome guests, assist with reservations, issue keys, and guide them through check-in and checkout with a friendly, service-driven approach.

You'll handle room quotes, process transactions, balance cash, and support guests with information about the resort and local attractions. A professional appearance and strong communication in English are essential for success in this fast-paced, guest-focused role.