Guest Experience Specialist - Front Desk & Reservations

Extended Stay America, Inc.; Oceanside (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative in Oceanside, CA. You will assist guests, answer phones, check guests in and out, and collect payments according to company guidelines.

You will maintain front desk operations, handle reservations, payments, and departures, and ensure safety and security procedures are followed. A strong emphasis on guest satisfaction and sales opportunities is required.

Qualifications

• High School Diploma or GED, or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist guests, answer phones, check in/out and collect payment.
• Complete front office daily paperwork and ensure safety procedures are followed.
• Process reservations, registrations, payments, and departures.
• Handle cash, credit card and city ledger accounts for in-house balances.
• Maintain breakfast display and keep lobby and common areas organized.

Skills

English proficiency

PMS system

Safety procedures

Reporting

Basic math

Decision making

Guest service

Education

High School Diploma or GED

Tools

PMS software

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative in Oceanside, CA. You will assist guests, answer phones, check guests in and out, and collect payments according to company guidelines.

You will maintain front desk operations, handle reservations, payments, and departures, and ensure safety and security procedures are followed. A strong emphasis on guest satisfaction and sales opportunities is required.