Guest Experience Specialist - Front Desk & Reservations

Extended Stay America; Lombard (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-dis

Job summary

Extended Stay America in Lombard, IL is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and collect payments. You will ensure front desk paperwork is completed accurately and follow safety guidelines. Strong English communication and a friendly, professional demeanor are required.

The role involves maintaining an organized front desk area, promoting ESA services, and contributing to a positive guest experience through attentive service and issue resolution.

Qualifications

• High school diploma or GED required, or equivalent experience.
• 1–3 months related experience or training preferred.
• Excellent English communication and guest service skills.

Responsibilities

• Assist guests and answer phones to provide a positive guest experience.
• Check guests in and out and process payments in accordance with guidelines.
• Maintain front desk areas and complete daily front office paperwork.

Skills

Guest service

Phone handling

Cash handling

Reservations

Education

High School Diploma or GED

Tools

Property management system

Job description

Extended Stay America in Lombard, IL is seeking a Guest Services Representative to assist guests, answer phones, check-in/out, and collect payments. You will ensure front desk paperwork is completed accurately and follow safety guidelines. Strong English communication and a friendly, professional demeanor are required.

The role involves maintaining an organized front desk area, promoting ESA services, and contributing to a positive guest experience through attentive service and issue resolution.