Front Desk & Guest Experience Specialist

Extended Stay America; Itasca (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering**

Job summary

Extended Stay America is seeking a Guest Services Representative in Itasca, IL. You will assist guests, answer phones, check in/out, and handle payments while maintaining front desk areas and breakfast displays.

You will engage guests, promote ESA services, and contribute to a clean, welcoming property. Responsibilities include following safety procedures, completing daily front office paperwork, and supporting the Make it Right process to resolve guest issues.

Qualifications

• High School Diploma or GED required, or 1–3 months related experience.
• Proficient English communication and basic math for front-desk tasks.

Responsibilities

• Assist guests and answer phones to provide excellent service.
• Check guests in/out and collect payments per guidelines.
• Handle reservations, registrations, and departures per procedures.
• Process payments and manage balances (cash/credit/city ledger).
• Maintain breakfast area andFront desk/ lobby cleanliness.
• Promote ESA services and convert inquiries to reservations.
• Gather guest information and explore sales opportunities.
• Conduct property tours to ensure brand standards.

Skills

English proficiency

PMS proficiency

Safety/compliance

Reporting

Math basics

Decision making

Guest issue resolution

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America is seeking a Guest Services Representative in Itasca, IL. You will assist guests, answer phones, check in/out, and handle payments while maintaining front desk areas and breakfast displays.

You will engage guests, promote ESA services, and contribute to a clean, welcoming property. Responsibilities include following safety procedures, completing daily front office paperwork, and supporting the Make it Right process to resolve guest issues.