Guest Experience Specialist - Front Desk & Reservations

Extended Stay America, Inc.; Redlands (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Great work environment

Employee recognition

Vision insurance

401(k) savings plan

EAP

Employee discounts

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative to greet guests, answer calls, handle check-ins/outs, and collect payments in accordance with ESA policies.

The role includes maintaining front desk paperwork, ensuring safety compliance, and delivering a welcoming experience. The position requires strong English communication, basic math, and multitasking, with opportunities to cross-train in housekeeping and other hotel operations.

Qualifications

• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology.
• Understand and comply with safety and operating documents.

Responsibilities

• Assist guests with check-in/check-out and answer phones.
• Process reservations and collect payments per company guidelines.
• Complete front desk daily paperwork and ensure safety procedures are followed.
• Maintain a clean, organized front desk and guest areas.
• Assist with breakfast setup and overall property maintenance tasks.

Skills

English proficiency

Customer service

Problem solving

Multitasking

Education

High School Diploma or GED

Tools

Property Management System

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative to greet guests, answer calls, handle check-ins/outs, and collect payments in accordance with ESA policies.

The role includes maintaining front desk paperwork, ensuring safety compliance, and delivering a welcoming experience. The position requires strong English communication, basic math, and multitasking, with opportunities to cross-train in housekeeping and other hotel operations.