Guest Services Specialist - Front Desk & Reservations

Extended Stay Hotels; Glenview (IL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

EAP

Job summary

Extended Stay America in Illinois seeks a Guest Services Representative to warmly assist guests, answer phones, check in/out, collect payments, and handle front desk paperwork in line with company guidelines. You will maintain a clean lobby, support breakfast setup, and promote ESA services while addressing guest needs with courtesy.

The role requires English proficiency, PMS system skills, and the ability to resolve guest issues and upsell reservations.

Qualifications

• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology.
• Understand and comply with safety and operating documents.
• Complete routine reports and correspondence.
• Perform basic arithmetic across units of measure.

Responsibilities

• Assist guests, answer phones, check-in and check-out guests.
• Collect payments and process reservations per guidelines.
• Complete front desk daily paperwork and uphold safety procedures.
• Resolve guest requests with timely follow-through and Make it Right processes.
• Maintain a clean, organized front desk and lobby areas.
• Promote ESA value and convert inquiries into reservations.
• Assist with guest information gathering and sales leads.

Skills

English Proficiency

PMS Proficiency

Documentation

Report Writing

Basic Math

Good Judgment

Guest Issue Resolution

Education

High School Diploma/GED

Job description

Extended Stay America in Illinois seeks a Guest Services Representative to warmly assist guests, answer phones, check in/out, collect payments, and handle front desk paperwork in line with company guidelines. You will maintain a clean lobby, support breakfast setup, and promote ESA services while addressing guest needs with courtesy.

The role requires English proficiency, PMS system skills, and the ability to resolve guest issues and upsell reservations.