Guest Experience Specialist — Front Desk & Reservations

Extended-Stay-Hotel; Kalamazoo (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

ESA Management, LLC in Kalamazoo, MI is seeking a Guest Services Representative who delivers warm, efficient service to our guests, handles phones, check-ins and check-outs, and collects payments in accordance with company procedures. The GSR maintains the front desk and lobby areas, promotes ESA standards, processes reservations and payments, and assists with breakfast setup as needed.

You will complete daily front office paperwork, follow safety procedures, and look for opportunities to

Qualifications

• High school diploma or GED, or 1–3 months related experience.

Responsibilities

• Assist guests and respond to requests; resolve issues using Make it Right.
• Process reservations, check-ins, check-outs and payments per guidelines.
• Maintain front desk and public areas; follow safety and security procedures.
• Cross-train in housekeeping and laundry as needed.

Skills

Customer service

Multitasking

Problem solving

English fluency

Cash handling

Education

HS diploma or GED

Tools

PMS software

Job description

ESA Management, LLC in Kalamazoo, MI is seeking a Guest Services Representative who delivers warm, efficient service to our guests, handles phones, check-ins and check-outs, and collects payments in accordance with company procedures. The GSR maintains the front desk and lobby areas, promotes ESA standards, processes reservations and payments, and assists with breakfast setup as needed.

You will complete daily front office paperwork, follow safety procedures, and look for opportunities to