Guest Services Specialist — Front Desk & Reservations

ESA Management, LLC; East Paris (MI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Competitive wages

Great environment

Recognition programs

Vision insurance

401(k) plan

Employee Assistance Program (EAP)

Employee perks discounts

Job summary

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, handle check-ins and check-outs, answer phones, and process payments in line with company procedures. The GSR will also manage front desk daily paperwork and assist with breakfast setup while maintaining safety and security standards.

Key duties include assisting guests with requests, resolving issues through ESA’s service culture, and ensuring a clean, organized lobby and common areas for a positive guest

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet guests and assist with check-in/check-out, phone inquiries, and payments.
• Handle reservations and front desk daily tasks per guidelines.
• Maintain cash, credit card, and city ledger balances.
• Assist with breakfast setup and lobby area cleanliness.
• Ensure safety and security guidelines are followed by staff and guests.

Skills

English proficiency

PMS software

Safety compliance

Reporting

Cash handling

Guest service

Problem solving

Education

High School Diploma / GED

Job description

ESA Management, LLC is seeking a Guest Services Representative to welcome guests, handle check-ins and check-outs, answer phones, and process payments in line with company procedures. The GSR will also manage front desk daily paperwork and assist with breakfast setup while maintaining safety and security standards.

Key duties include assisting guests with requests, resolving issues through ESA’s service culture, and ensuring a clean, organized lobby and common areas for a positive guest