Guest Experience Specialist (Front Desk & Reservations)

Dimension Hospitality Group; Irving (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Dimension Hospitality Group invites a Guest Service Representative to join our team in Irving, TX. You will manage front desk duties, assist guests with check-ins/check-outs, reservations, and daily service needs, ensuring a smooth and memorable stay.

We value friendly, professional individuals who can multitask and communicate effectively with guests and departments. Previous hotel experience is helpful but not required, and weekend/holiday shifts may be needed.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service
• Assist with check-ins, check-outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Skills

Customer service

Communication

Multitasking

Professional presence

Tools

Front desk software

Payment processing

Job description

Dimension Hospitality Group invites a Guest Service Representative to join our team in Irving, TX. You will manage front desk duties, assist guests with check-ins/check-outs, reservations, and daily service needs, ensuring a smooth and memorable stay.

We value friendly, professional individuals who can multitask and communicate effectively with guests and departments. Previous hotel experience is helpful but not required, and weekend/holiday shifts may be needed.