Guest Experience Specialist – Front Desk & Reservations

DIMENSION MASTER; Highlands Ranch (CO); On-site; USD 54,443,000 - 57,308,000; Full time

Job summary

Dimension Master in Highlands Ranch, CO is seeking a friendly Guest Service Representative to support front desk operations. You will assist guests with check-ins, check-outs, reservations, and daily service needs, helping to deliver a smooth and memorable stay.

You will greet guests, handle payments, coordinate with housekeeping, share local information, and resolve issues promptly. This role requires a positive, professional presence and flexibility to work various shifts, including holidays

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts, including holidays, weekends, and overnights.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Multitasking

Friendly demeanor

Tools

Hotel PMS

Job description

Dimension Master in Highlands Ranch, CO is seeking a friendly Guest Service Representative to support front desk operations. You will assist guests with check-ins, check-outs, reservations, and daily service needs, helping to deliver a smooth and memorable stay.

You will greet guests, handle payments, coordinate with housekeeping, share local information, and resolve issues promptly. This role requires a positive, professional presence and flexibility to work various shifts, including holidays