GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER; Highlands Ranch (CO); On-site; USD 54,443,000 - 57,308,000; Full time

Job summary

Dimension Master in Highlands Ranch, CO is seeking a friendly Guest Service Representative to support front desk operations. You will assist guests with check-ins, check-outs, reservations, and daily service needs, helping to deliver a smooth and memorable stay.

You will greet guests, handle payments, coordinate with housekeeping, share local information, and resolve issues promptly. This role requires a positive, professional presence and flexibility to work various shifts, including holidays

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts, including holidays, weekends, and overnights.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Multitasking

Friendly demeanor

Tools

Hotel PMS

Job description

Job Details

Job Location: Highlands Ranch, CO 80129

Position Type: Full Time

Salary Range: $19.00 - $20.00 Hourly

Job Shift: Any

The Role

As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.

What You Will Be Doing

• Greet guests and provide friendly, helpful service
• Assist with check ins, check outs, room assignments, and reservations
• Answer guest questions and resolve issues promptly
• Operate the front desk system and process payments
• Communicate with housekeeping and other departments
• Maintain the front desk area in a clean and organized manner
• Handle guest requests and escalate concerns when needed
• Provide local information and general hotel assistance

Why You Will Love It Here

• Supportive team environment
• Opportunities to grow in front desk and hotel operations
• A role where you meet new people and make a daily impact

Ready to Join the Team

If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now.

EOE

Qualifications

What Makes You You

• Strong customer service and communication skills
• Friendly, positive, and professional presence
• Comfortable using computers and hotel systems
• Dependable, organized, and able to multitask
• Prior hotel or customer service experience is helpful but not required
• Flexible to work any shifts, including holidays, weekends, and overnights