Guest Experience Specialist (Front Desk)

esacareers; San Rafael (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Environment

Recognition Programs

Vision Insurance

401(k)

EAP

Discounts Program

Job summary

ESA Management, LLC is seeking a Guest Services Representative to assist guests, handle check-ins/outs, answer phones, and process payments at the front desk in accordance with company guidelines.

You will uphold safety standards, contribute to a clean lobby, and promote ESA's service culture across all guest interactions. Strong English communication and basic front desk experience required; weekly pay and benefits provided.

Qualifications

• High school diploma or GED required.
• Strong English communication skills.
• Experience in front desk or guest service is a plus.

Responsibilities

• Assist guests, answer phones, and handle check-ins/outs.
• Process reservations, registrations, payments, and departures per company guidelines.
• Maintain cash, credit card, and city ledger records with accuracy; handle collections as needed.
• Promote ESA’s service culture and resolve guest issues via the Make it Right process.
• Keep front desk, lobby, and public areas organized and clean.

Skills

English proficiency

PMS familiarity

Multitasking

Education

High School Diploma or GED

Tools

Property management system

Job description

ESA Management, LLC is seeking a Guest Services Representative to assist guests, handle check-ins/outs, answer phones, and process payments at the front desk in accordance with company guidelines.

You will uphold safety standards, contribute to a clean lobby, and promote ESA's service culture across all guest interactions. Strong English communication and basic front desk experience required; weekly pay and benefits provided.