Guest Experience Specialist - Front Desk & Reservations

Extended Stay Hotels; Louisville (KY); In loco; USD 19.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-dis!

Descrizione del lavoro

Extended Stay America in Louisville, KY, is seeking a Guest Services Representative to greet guests, manage check-in/check-out, answer phones, and collect payments. You will handle reservations, upsell ESA services, and ensure smooth front desk operations.

The role emphasizes exceptional guest service, safety adherence, and daily tasks around breakfast setup and property areas. Strong English and basic math skills are required.

Competenze

• High School Diploma or GED, or equivalent experience.

Mansioni

• Assist guests, answer phones, check-in/out, and collect payment.
• Handle reservations and registrations per guidelines.
• Resolve guest issues using Make it Right process.
• Maintain front desk, lobby, and common areas.
• Upsell ESA services to convert inquiries into bookings.
• Follow safety, security, and key control policies.

Conoscenze

English proficiency

Guest service

Cash handling

PMS software

Multi-tasking

Formazione

High School Diploma or GED

Strumenti

PMS software

Descrizione del lavoro

Extended Stay America in Louisville, KY, is seeking a Guest Services Representative to greet guests, manage check-in/check-out, answer phones, and collect payments. You will handle reservations, upsell ESA services, and ensure smooth front desk operations.

The role emphasizes exceptional guest service, safety adherence, and daily tasks around breakfast setup and property areas. Strong English and basic math skills are required.