Guest Experience Specialist - Front Desk & Reservations

Extended Stay America, Inc.; Appleton (WI); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering...

Job summary

Extended Stay America, Inc. is seeking a Guest Services Representative to greet guests, manage check-ins/outs, handle payments, and support breakfast service at the Appleton property.

You will assist with front desk paperwork, maintain lobby cleanliness, and ensure safety and security procedures are followed, contributing to a positive guest experience. The role emphasizes English proficiency, basic math, and ability to resolve guest needs while adhering to company policies and procedures across

Qualifications

• High School Diploma or GED or equivalent.
• Experience with front desk or guest services is a plus.
• Able to operate basic office and front-desk software.

Responsibilities

• Assist guests, answer phones, check in/check out and collect payment.
• Process reservations and maintain daily front-office paperwork.
• Ensure safety procedures and security guidelines are followed.
• Handle cash, credit and city ledger accounts as needed.
• Support breakfast setup and maintain a clean lobby area.

Skills

English proficiency

PMS operation

Procedures compliance

Routine reporting

Guest issue resolution

Mathematical ability

Education

High School Diploma or GED

Job description

Extended Stay America, Inc. is seeking a Guest Services Representative to greet guests, manage check-ins/outs, handle payments, and support breakfast service at the Appleton property.

You will assist with front desk paperwork, maintain lobby cleanliness, and ensure safety and security procedures are followed, contributing to a positive guest experience. The role emphasizes English proficiency, basic math, and ability to resolve guest needs while adhering to company policies and procedures across