Guest Experience Specialist - Front Desk & Reservations

Plazahotelelpaso; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Employee Assistance and Wellness Program

Educational/Professional Development

Job summary

Plazahotelelpaso in Albuquerque is seeking a Guest Service Agent to provide excellent service to guests. Responsibilities include greeting guests, managing reservations, handling complaints, and bookkeeping tasks. The ideal candidate should have customer service experience and a high school diploma. Benefits include competitive wages, health insurance, and travel discounts. Join a dynamic team focusing on guest satisfaction in a fast-paced hotel environment.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly manner.
• Make and confirm reservations.
• Receive and resolve guest complaints.
• Perform bookkeeping activities.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Job description

Plazahotelelpaso in Albuquerque is seeking a Guest Service Agent to provide excellent service to guests. Responsibilities include greeting guests, managing reservations, handling complaints, and bookkeeping tasks. The ideal candidate should have customer service experience and a high school diploma. Benefits include competitive wages, health insurance, and travel discounts. Join a dynamic team focusing on guest satisfaction in a fast-paced hotel environment.