Hotel Front Desk Guest Experience Concierge

Plazahotelelpaso; South Jordan (UT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages for full time and part time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

24/7 access to TELUS Health

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

Plazahotelelpaso in South Jordan, Utah, is hiring a Guest Service Agent to provide friendly service to hotel guests, check them in, and assist with their needs. The ideal candidate will possess prior customer service experience, a high school diploma, and knowledge of PMS systems. The role includes greeting guests, managing reservations, and ensuring guest satisfaction. Benefits include competitive wages, health insurance, and professional development opportunities.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and offer assistance.
• Register and assign guests to hotel rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills and collect payments.
• Respond to guest requests promptly.
• Receive and resolve guest complaints.
• Secure guests' valuables.
• Perform bookkeeping activities.
• Work towards increasing guest satisfaction.
• Assist in the breakfast area.
• Perform other duties as requested.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Plazahotelelpaso in South Jordan, Utah, is hiring a Guest Service Agent to provide friendly service to hotel guests, check them in, and assist with their needs. The ideal candidate will possess prior customer service experience, a high school diploma, and knowledge of PMS systems. The role includes greeting guests, managing reservations, and ensuring guest satisfaction. Benefits include competitive wages, health insurance, and professional development opportunities.