Guest Experience Specialist — Front Desk & Guest Service

Plazahotelelpaso; Sunnyvale (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Plazahotelelpaso is seeking a Guest Service Agent to greet, register, and service guests in a friendly manner. The ideal candidate will have customer service experience and be able to assist with various guest needs while adhering to hotel standards.

Work schedules may vary, including holidays and weekends, and require standing for extended periods. Join our team to enhance guest satisfaction and service excellence.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Receive and resolve guest complaints.
• Secure guests' valuables and perform bookkeeping activities.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

Plazahotelelpaso is seeking a Guest Service Agent to greet, register, and service guests in a friendly manner. The ideal candidate will have customer service experience and be able to assist with various guest needs while adhering to hotel standards.

Work schedules may vary, including holidays and weekends, and require standing for extended periods. Join our team to enhance guest satisfaction and service excellence.