Guest Experience Specialist

Extended Stay America; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition

Vision Insurance

401(k) Savings

Employee Assistance Program

Discounts

Job summary

Extended Stay America in Dayton, OH is seeking a Guest Services Representative to provide excellent guest experiences, assist with check-ins/outs, answer phones, and process payments in line with company guidelines.

The role emphasizes friendly customer service, cash handling, adherence to safety procedures, and maintaining a clean front desk area, with opportunities to upsell and contribute to a positive hotel environment.

Qualifications

• Proven experience in front desk or guest service roles.
• Ability to communicate clearly with guests and team members.
• Basic math and cash handling skills required.
• Proficiency in English and professional phone manners.

Responsibilities

• Assist guests with request fulfillment and inquiries.
• Check guests in and out and process payments per guidelines.
• Maintain front desk paperwork and safety procedures.
• Resolve guest issues with a customer-first attitude.
• Maintain lobby and front desk areas in organized condition.

Skills

Customer service

Cash handling

Phone etiquette

English

Education

High School Diploma or GED

Tools

PMS Software

Job description

Extended Stay America in Dayton, OH is seeking a Guest Services Representative to provide excellent guest experiences, assist with check-ins/outs, answer phones, and process payments in line with company guidelines.

The role emphasizes friendly customer service, cash handling, adherence to safety procedures, and maintaining a clean front desk area, with opportunities to upsell and contribute to a positive hotel environment.