Guest Experience Specialist - Front Desk (Part-Time)

TRU JACKSONVILLE SOUTH MANDARIN; Jacksonville (FL); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a part-time Front Desk Associate in Jacksonville, FL. Greet and register guests, handle check-ins/outs, and ensure an exceptional stay by providing accurate information and friendly service.

The role requires standing for long periods, ability to handle payments, and effective communication in English. Flexibility for varied shifts is expected to accommodate hotel operations 24/7.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to perform moderately complex math with a calculator.
• Ability to interact professionally with guests and handle difficult situations.
• Good English reading and writing skills, verbal communication.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet guests with a friendly welcome and provide information on hours and local attractions.
• Complete guest registrations and manage room assignments and billing.
• Process payments and balance cash using a house bank.
• Answer phone calls promptly and relay messages to guests.
• Close accounts at checkout and resolve guest issues following guidelines.
• Maintain a neat, secure front desk area and assist other staff as needed.

Skills

Hospitality

Customer service

English communication

Computer input

Education

High school diploma

Job description

Driftwood Hospitality Management is seeking a part-time Front Desk Associate in Jacksonville, FL. Greet and register guests, handle check-ins/outs, and ensure an exceptional stay by providing accurate information and friendly service.

The role requires standing for long periods, ability to handle payments, and effective communication in English. Flexibility for varied shifts is expected to accommodate hotel operations 24/7.