Guest Experience Agent – Front Desk

Paycom; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate in Fort Lauderdale, FL. You will greet guests, register them, process payments, and close guest accounts while ensuring an exceptional stay in alignment with hotel standards.

The role requires strong English communication, cashiering accuracy, and basic computer skills; prior hospitality experience is helpful. Shift flexibility and staying calm during busy periods are important.

Qualifications

• High school diploma preferred.
• Prior hospitality front desk experience helpful but not required.
• Strong English communication and listening skills.
• Ability to operate a computer and related software.
• Good math and cash handling accuracy.

Responsibilities

• Greet guests with a friendly, sincere welcome and register them promptly.
• Enter guest information, confirm details, and assign rooms.
• Process payments and balance house accounts; handle vouchers and traveler's checks.
• Answer phones, relay messages, and provide local information and hours.
• Close guest accounts at checkout and ensure guest satisfaction.
• Address guest concerns and resolve issues per policy; escalate when needed.
• Maintain a neat and organized front desk area and follow safety procedures.

Skills

Customer service

Cash handling

English (verbal)

Computer proficiency

Problem solving

Education

High school diploma

Tools

Hotel PMS system

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate in Fort Lauderdale, FL. You will greet guests, register them, process payments, and close guest accounts while ensuring an exceptional stay in alignment with hotel standards.

The role requires strong English communication, cashiering accuracy, and basic computer skills; prior hospitality experience is helpful. Shift flexibility and staying calm during busy periods are important.