Guest Experience Specialist — Front Desk & Local Guide

Daly Seven; Morrisville (NC); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Daly Seven in Morrisville, NC is seeking a Guest Service Agent to warmly greet guests, check them in and out, and ensure a seamless arrival experience. You will be the friendly face and brand ambassador, delivering accurate service with speed and care.

Responsibilities include guiding guests on local attractions, restaurants, and events, handling guest concerns professionally, and promoting our franchise membership club for future stays across Daly Seven properties.

Formación

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsabilidades

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Conocimientos

Customer service

Front desk experience

Communication skills

Computer proficiency

Educación

High School/GED

Descripción del empleo

Daly Seven in Morrisville, NC is seeking a Guest Service Agent to warmly greet guests, check them in and out, and ensure a seamless arrival experience. You will be the friendly face and brand ambassador, delivering accurate service with speed and care.

Responsibilities include guiding guests on local attractions, restaurants, and events, handling guest concerns professionally, and promoting our franchise membership club for future stays across Daly Seven properties.