Guest Experience Agent | Front Desk & Local Expert

Priority Dispatch Corp.; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Daly Seven in Charlotte seeks a friendly Guest Service Agent to welcome guests, check them in and out with warmth, accuracy, and speed, and act as the hotel’s brand ambassador. You’ll be the local expert for attractions, maps, and dining options, ensuring memorable stays.

Responsibilities include handling reservations and cash, operating the lobby switchboard, maintaining lobby areas and breakfast setup, addressing guest concerns, and promoting our franchise membership program while safeguarding

Qualifications

• Excellent verbal and written skills.
• Computer proficiency.
• Prior hotel brand experience and/or customer service experience preferred.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using maps and guides to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at Daly Seven properties.
• If our hotel is full, proactively help guests find lodging via referrals.
• Maintain cash handling accuracy, balance cash drawer, and balance shift reports.

Skills

Verbal communication

Written communication

Computer proficiency

Job description

Daly Seven in Charlotte seeks a friendly Guest Service Agent to welcome guests, check them in and out with warmth, accuracy, and speed, and act as the hotel’s brand ambassador. You’ll be the local expert for attractions, maps, and dining options, ensuring memorable stays.

Responsibilities include handling reservations and cash, operating the lobby switchboard, maintaining lobby areas and breakfast setup, addressing guest concerns, and promoting our franchise membership program while safeguarding