Front Desk & Guest Experience Specialist

Priority Dispatch Corp.; Greensboro, Northern (NC, KY); Hybrid; USD 17,000 - 21,000; Part time

Job summary

Daly Seven is seeking a Part Time Guest Service Agent at Holiday Inn Express & Suites Greensboro Airport in Greensboro, NC. You will be the friendly face welcoming guests, handling check-ins/outs with speed and accuracy, and sharing local attractions to ensure memorable stays.

Assist guests with reservations, promote our franchise membership club, maintain cash as you balance the drawer, and help manage lobby operations, breakfast service, and safety procedures for a welcoming, secure

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.
• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.
• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Stamina/physical fitness

Job description

Daly Seven is seeking a Part Time Guest Service Agent at Holiday Inn Express & Suites Greensboro Airport in Greensboro, NC. You will be the friendly face welcoming guests, handling check-ins/outs with speed and accuracy, and sharing local attractions to ensure memorable stays.

Assist guests with reservations, promote our franchise membership club, maintain cash as you balance the drawer, and help manage lobby operations, breakfast service, and safety procedures for a welcoming, secure