Guest Experience Specialist

Priority Dispatch Corp.; Morrisville (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent to warmly welcome guests, check them in and out with speed and care, and serve as a local expert for area attractions. You will handle reservations, answer inquiries, and balance the cash drawer while maintaining a clean lobby and breakfast setup.

The role emphasizes excellent verbal and written communication, professional guest interactions, and safety awareness in a busy hotel environment. Prior hospitality experience is preferred.

Qualifications

• Prior hotel front desk or customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to stand for long periods and lift up to 10 pounds.

Responsibilities

• Greet guests warmly and check them in/out with speed and accuracy.
• Provide local area information, directions, and recommendations.
• Handle guest complaints with professionalism and care.
• Operate the front desk systems, switchboard, and reservations.
• Maintain clean lobby, breakfast area, and daily cash drawer balance.

Skills

Guest service

Cash handling

Verbal communication

Written communication

Problem solving

Professionalism

Time management

Education

High school diploma or equivalent

Tools

Switchboard

Reservations software

Computer proficiency

Job description

Daly Seven is seeking a Guest Service Agent to warmly welcome guests, check them in and out with speed and care, and serve as a local expert for area attractions. You will handle reservations, answer inquiries, and balance the cash drawer while maintaining a clean lobby and breakfast setup.

The role emphasizes excellent verbal and written communication, professional guest interactions, and safety awareness in a busy hotel environment. Prior hospitality experience is preferred.