Front Desk Leader - Guest Experience & Team Coach

Priority Dispatch Corp.; Durham, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Daly Seven in Durham, NC seeks a Front Desk Lead to supervise daily front desk operations, ensuring a seamless guest experience. You will coordinate, train staff, resolve complex guest issues, and serve as the liaison between guest services and management, with flexibility across shifts.

This role requires hospitality leadership, excellent communication, and the ability to manage reservations, safety procedures, and brand standards.

Qualifications

• Prior hotel and leadership experience.
• Minimum 1 year of experience with the brand.
• Excellent written and oral communication skills.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Responsibilities

• Directly supervise front desk staff and night auditors.
• Maintain guest service standards and handle complex guest issues.
• Coordinate training and enrollment goals for guest rewards.
• Assist with administrative duties and reporting in the manager's absence.
• Ensure safety and adherence to brand standards across shifts.

Skills

Leadership

Hotel Experience

Communication Skills

Stamina & Physical Fitness

Job description

Daly Seven in Durham, NC seeks a Front Desk Lead to supervise daily front desk operations, ensuring a seamless guest experience. You will coordinate, train staff, resolve complex guest issues, and serve as the liaison between guest services and management, with flexibility across shifts.

This role requires hospitality leadership, excellent communication, and the ability to manage reservations, safety procedures, and brand standards.