Front Desk Leader - Guest Experience & Team Coach

Daly Seven; Durham (NC); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Daly Seven in Durham, NC seeks a Front Desk Lead to supervise daily front desk operations, ensuring a seamless guest experience. You will coordinate, train staff, resolve complex guest issues, and serve as the liaison between guest services and management, with flexibility across shifts.

This role requires hospitality leadership, excellent communication, and the ability to manage reservations, safety procedures, and brand standards.

Qualifications

• Prior hotel and leadership experience.
• Minimum 1 year of experience with the brand.
• Excellent written and oral communication skills.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Responsibilities

• Directly supervise front desk staff and night auditors.
• Maintain guest service standards and handle complex guest issues.
• Coordinate training and enrollment goals for guest rewards.
• Assist with administrative duties and reporting in the manager's absence.
• Ensure safety and adherence to brand standards across shifts.

Skills

Leadership

Hotel Experience

Communication Skills

Stamina & Physical Fitness

Job description

Overview

Position Type

Full-Time/Part-Time

Job Shift

Any

High School/GED

Travel Percentage

None

Category

Description

As a Front Desk Leadat Daly Seven, you are a key leadership pillar responsible for overseeing daily front desk operations to ensure a seamless and efficient experience for all guests. You serve as the direct link between guest services and management, supervising front desk agents, resolving complex guest issues, and maintaining high standards of service and professionalism. Given the 24/7 nature of our business, you demonstrate a deep commitment to our people and property by being a flexible, reliable leader who is available across shifts and on call to support the team.

Lead & Inspire

• Directly supervise, lead, and train front desk agents and night auditors in daily front desk operations.
• Foster a positive, collaborative work environment that promotes genuine teamwork.
• Conduct staff meetings, brand training, and relay enrollment goals for guest rewards programs.
• Monitor staff performance, participate in candidate interviews, and recommend hires or disciplinary actions to the General Manager.
• Serve as the primary point of contact for complex guest issues and handle complaints in the manager's absence.

Drive Results & Revenue

• Manage group bookings and establish and maintain guest reservations.
• Complete advance purchases, review weekly money, and execute bank deposits in the manager's absence.
• Actively promote team participation in the Daly Detective Lead Program and reward enrollment initiatives.
• Assist with essential Daly Seven paperwork and reporting, including safe counts, shift counts, and key logs.
• Support the General Manager and Assistant General Manager with administrative duties and basic management tasks in their absence.

Ensure Safety & Standards

• Work flexible shifts, including first, second, and third (night audit) shifts, and serve as immediate coverage for employee call-outs.
• Remain available by phone for emergency situations when off property.Inspect 25% of guest rooms monthly as authorized for General Manager quality review.
• Monitor onsite safety measures, participate in safety meetings, and ensure emergency procedures are followed.
• Maintain complete compliance with Daly Seven, Inc. policies, franchise brand standards, and required training programs.

Qualifications

Qualifications

• Prior hotel and leadership experience.
• Minimum 1 year of experience with the brand.
• Excellent written and oral communication skills.
• Ability to stand for extended periods, lift up to 30 pounds, bend, stoop, and regularly navigate stairs.

Schedule

• Ability to work a schedule that includes mornings, nights, weekends, and holidays.

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About DALY SEVEN

Our Culture

As a family-owned hotel management company, our culture is built on a foundation of mutual respect and support. We believe in empowering our associates and celebrating success together in a positive team environment. Discover the values that unite us and make Daly Seven a great place to work by visiting our Culture Page .

We are committed to the well-being of our associates and their families. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. This is a vital part of how we invest in our team and recognize the hard work you do every day. Visit our Benefits Page to learn more.