Guest Service Agent — Weekend Front Desk Pro & Local Guide

Priority Dispatch Corp.; Archdale (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent in Archdale, NC. You will greet guests, provide directions, handle complaints, promote the loyalty club, and assist guests with referrals when the hotel is full.

You will also manage cash, reservations, and front desk operations to ensure a smooth guest experience. Ideal candidates have hotel or customer service experience, strong verbal and written communication skills, and basic computer proficiency.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.
• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Education

High School/GED

Job description

Daly Seven is seeking a Guest Service Agent in Archdale, NC. You will greet guests, provide directions, handle complaints, promote the loyalty club, and assist guests with referrals when the hotel is full.

You will also manage cash, reservations, and front desk operations to ensure a smooth guest experience. Ideal candidates have hotel or customer service experience, strong verbal and written communication skills, and basic computer proficiency.