Guest Experience Specialist - Front Desk & Hospitality

DIMENSION MASTER; Whippany (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Supportive team environment

Opportunities to grow in front desk &"

A role where you meet new people

Job summary

DIMENSION MASTER in Whippany, NJ is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations.

You will greet guests, handle room assignments and payments, coordinate with housekeeping, and provide local information. Prior hotel or customer service experience helps but is not required; flexible to holidays and weekends.

Qualifications

• Strong customer service and communication skills required.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer systems

Multitasking

Hospitality experience helpful

Tools

Front desk software

Job description

DIMENSION MASTER in Whippany, NJ is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs, ensuring smooth front desk operations.

You will greet guests, handle room assignments and payments, coordinate with housekeeping, and provide local information. Prior hotel or customer service experience helps but is not required; flexible to holidays and weekends.