Guest Experience Specialist — Front Desk & Service Pro

DIMENSION MASTER; Mahwah (NJ); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Supportive team environment

Opportunities to grow in front desk &

Job summary

DIMENSION MASTER in Mahwah, NJ is seeking a Guest Service Representative to assist guests with check-ins/outs, reservations, and daily service needs. You will support front desk operations to ensure a smooth and memorable guest experience.

The role emphasizes friendly, professional service, strong communication, and the ability to multitask in a busy hotel environment. Prior hospitality experience is a plus, with shifts including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Front desk software

Tools

Hotel systems

POS software

Job description

DIMENSION MASTER in Mahwah, NJ is seeking a Guest Service Representative to assist guests with check-ins/outs, reservations, and daily service needs. You will support front desk operations to ensure a smooth and memorable guest experience.

The role emphasizes friendly, professional service, strong communication, and the ability to multitask in a busy hotel environment. Prior hospitality experience is a plus, with shifts including holidays and weekends.