Guest Experience Associate: Flexible Front Desk

Dimension Hospitality, LLC; Mahwah (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

Dimension Hospitality, LLC is seeking a Guest Service Representative to welcome guests, manage check-ins/outs, and support daily front desk operations in Mahwah, NJ. You will assist with reservations, answer questions, and coordinate with housekeeping to ensure a smooth guest experience.

Applicants with strong customer service and computer skills will thrive in a friendly, professional environment. Flexible shifts, including holidays and weekends, are available to meet guest needs.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, reservations and room assignments.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Coordinate with housekeeping and other departments.
• Handle guest requests and escalate concerns when needed.

Skills

Customer service

Communication

Professional presence

Multitasking

Tools

Front desk system

Job description

Dimension Hospitality, LLC is seeking a Guest Service Representative to welcome guests, manage check-ins/outs, and support daily front desk operations in Mahwah, NJ. You will assist with reservations, answer questions, and coordinate with housekeeping to ensure a smooth guest experience.

Applicants with strong customer service and computer skills will thrive in a friendly, professional environment. Flexible shifts, including holidays and weekends, are available to meet guest needs.