Guest Experience Specialist - Front Desk & Hospitality

DIMENSION MASTER; Bay City (TX); On-site; USD 14,000 - 15,000; Part time

Job summary

DIMENSION MASTER is seeking a Guest Service Representative at the Fairfield Inn Bay City in Bay City, TX. This part-time, on-site role supports smooth front desk operations and aims to deliver outstanding guest experiences.

You will greet guests, assist with check-ins/check-outs, handle reservations, and respond to questions to ensure memorable stays. The position requires strong customer service and communication skills, a friendly professional presence, and comfort with hotel systems.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Friendly & professional presence

Computer/Hotel system proficiency

Multitasking & organization

Flexible shifts including holidays

Tools

Front desk software

Job description

DIMENSION MASTER is seeking a Guest Service Representative at the Fairfield Inn Bay City in Bay City, TX. This part-time, on-site role supports smooth front desk operations and aims to deliver outstanding guest experiences.

You will greet guests, assist with check-ins/check-outs, handle reservations, and respond to questions to ensure memorable stays. The position requires strong customer service and communication skills, a friendly professional presence, and comfort with hotel systems.