Guest Experience Specialist — Front Desk

Fairfield-Inn-; El Paso (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

505 Hospitality Management operates a Fairfield Inn property seeking a Front Desk Attendant to warmly welcome guests and manage check-ins/check-outs using the property management system. You will respond to inquiries, coordinate with other departments, and maintain a professional lobby environment.

The role emphasizes strong English communication, a customer-service mindset, and the ability to handle high-volume periods calmly. Experience in hospitality is preferred.

Qualifications

• High school diploma or equivalent required.
• Prior front desk or hospitality customer service experience preferred.
• Proficient with a property management system and standard office equipment.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Process check-ins and check-outs accurately using the property management system.
• Assign rooms based on guest details and availability; ensure rate accuracy.
• Answer questions about amenities, services, local attractions, dining, and transportation.
• Escalate unresolved issues to management as needed.
• Communicate guest requests to appropriate departments.

Skills

Customer service

Verbal communication

Written communication

Bilingual (English)

Education

High school diploma or equivalent

Tools

Property management system

PBX phone console

Phone/fax/copier

Job description

505 Hospitality Management operates a Fairfield Inn property seeking a Front Desk Attendant to warmly welcome guests and manage check-ins/check-outs using the property management system. You will respond to inquiries, coordinate with other departments, and maintain a professional lobby environment.

The role emphasizes strong English communication, a customer-service mindset, and the ability to handle high-volume periods calmly. Experience in hospitality is preferred.