Guest Experience Specialist

Fairfield Inn & Suites - Bay City; Bay City (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

Fairfield Inn & Suites - Bay City seeks a Guest Service Representative to welcome guests, assist with check-ins/outs, manage reservations, and support daily front desk operations.

You will coordinate with housekeeping, handle payments, provide local information, and resolve guest questions promptly. Hospitality-minded individuals with strong communication thrive in our supportive team.

Qualifications

• Experience in guest service or hospitality is a plus.
• Strong interpersonal and communication abilities.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Problem solving

Friendly

Tools

Front desk system

Computers

Job description

Fairfield Inn & Suites - Bay City seeks a Guest Service Representative to welcome guests, assist with check-ins/outs, manage reservations, and support daily front desk operations.

You will coordinate with housekeeping, handle payments, provide local information, and resolve guest questions promptly. Hospitality-minded individuals with strong communication thrive in our supportive team.