Guest Service Specialist: Front Desk & Reservations

DIMENSION MASTER; San Antonio (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

DIMENSION MASTER is seeking a Guest Service Representative in San Antonio, TX to assist guests with check ins, check outs, and reservations. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

Responsibilities include greeting guests, handling payments, coordinating with housekeeping, and providing local information. The role requires strong communication, a friendly demeanor, and flexibility to work various shifts, including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel customer service experience is helpful.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Computer literacy

Tools

PMS systems

Job description

DIMENSION MASTER is seeking a Guest Service Representative in San Antonio, TX to assist guests with check ins, check outs, and reservations. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

Responsibilities include greeting guests, handling payments, coordinating with housekeeping, and providing local information. The role requires strong communication, a friendly demeanor, and flexibility to work various shifts, including holidays and weekends.