Guest Experience Specialist – Front Desk & Growth

Paylocity; Whitewater (WI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Personal days off

Bonus plan

Holiday pay

Referral program

Wellness day

Employee discount

Team culture

Growth opportunities

Job summary

Fairfield Inn & Suites is seeking a friendly Guest Service Representative to greet guests, check in/out, and handle reservations in a fast-paced hotel lobby. This role requires excellent communication, attention to detail, and the ability to multitask while maintaining a welcoming atmosphere.

Shifts include early mornings and evenings; weekend and holiday availability is a plus. Join a supportive team and grow with the brand.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with outstanding hospitality from check-in to check-out.
• Assist with reservations, guest requests, and inquiries.
• Handle payment transactions and maintain accurate records.
• Maintain a clean, organized, and welcoming front desk environment.
• Help create an exceptional experience for every guest.

Skills

Communication

Customer service

Interpersonal skills

Attention to detail

Multitasking

Tools

Reservation software

Hospitality software

Job description

Fairfield Inn & Suites is seeking a friendly Guest Service Representative to greet guests, check in/out, and handle reservations in a fast-paced hotel lobby. This role requires excellent communication, attention to detail, and the ability to multitask while maintaining a welcoming atmosphere.

Shifts include early mornings and evenings; weekend and holiday availability is a plus. Join a supportive team and grow with the brand.