Guest Experience Leader - Front Desk Supervisor

Superhost Hospitality Management LLC; Freys Hill (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Promotion from within

Comprehensive benefits (health, dental

Vision, 401(k)

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development

Culture Committee

Job summary

Superhost Hospitality is seeking a Front Desk Supervisor to oversee daily front desk operations at our Fairfield Inn & TownePlace Suites properties. You will lead the front desk team, ensure smooth check-ins/check-outs, and deliver exceptional guest service.

This role requires proven leadership in hospitality, strong problem-solving skills, and a guest-focused mindset. Availability for varying shifts, including weekends and holidays, is expected to support our guests and hotel operations.

Qualifications

• Proven leadership skills with the ability to lead and motivate a team.
• Experience in hospitality management or a related field.
• Strong problem-solving skills and sound decision-making ability.
• Guest-focused mindset with a commitment to excellent customer service.

Responsibilities

• Overseeing the daily operations of the front desk, ensuring efficient check-in/check-out processes.
• Leading and motivating the front desk team to deliver outstanding customer service.
• Handling guest inquiries, resolving issues promptly, and ensuring guest satisfaction.
• Collaborating with other departments to optimize overall hotel operations.
• Contributing to the development and implementation of front desk policies and procedures.

Skills

Leadership

Hospitality management

Problem-solving

Guest-focused

Communication

Job description

Superhost Hospitality is seeking a Front Desk Supervisor to oversee daily front desk operations at our Fairfield Inn & TownePlace Suites properties. You will lead the front desk team, ensure smooth check-ins/check-outs, and deliver exceptional guest service.

This role requires proven leadership in hospitality, strong problem-solving skills, and a guest-focused mindset. Availability for varying shifts, including weekends and holidays, is expected to support our guests and hotel operations.